Refund and Return Policy
We want you to be completely satisfied with your purchase
Return Window
You have 7 days from the date of delivery to initiate a return. Items must be returned in their original condition with all tags attached.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unwashed
- In original packaging with all tags attached
- Free from any damage or alterations
- Accompanied by proof of purchase
How to Return
Step 1: Contact our customer service team to initiate your return
Step 2: Pack your item securely in its original packaging
Step 3: Ship the item back to our returns address
Step 4: Once received, we'll process your refund within 5-7 business days
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account after we process your return.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. We recommend using a trackable shipping service.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made items
- Items marked as non-returnable at checkout
Questions About Returns?
If you have any questions about our return policy, please contact us at help@mavenwardrobe.com